FAQ

Frequently Asked Questions

We will be offering that soon in the Bay Area. Send your request to sales@bikesmakelifebetter.com and we’ll let you know as soon as it goes live!

Send your request to sales@bikesmakelifebetter.com and we’ll schedule it.

Send a note to sales@bikesmakelifebetter.com with details on your order and we'll talk.

Send a note to sales@bikesmakelifebetter.com with details on your order and we'll work with you on it!

We work with the standard factory warranty from the bike manufacturer, usually one year.

Email us at sales@bikesmakelifebetter.com with a request to return your specific item and we’ll talk to you.

Only home delivery within 30 miles of Redwood City, CA at this time. Email sales@bikesmakelifebetter.com with questions.

Not at this time. We hope to offer this in 2021!

Sorry, not at this time.

Case by case basis; Yes, if paid in full and pickup is in reasonable time frame, but you must get confirmation from us in advance.

Generally no, especially because of Covid supply chain challenges.

Generally no. Feel free to send us a note at sales@bikesmakelifebetter.com to ask and we'll try to connect you, though.

We'll consider your case! Just email sales@bikesmakelifebetter.com  with your home address.

Like many bike shops right now we’re not offering test rides in order to keep transactions as safe as possible.

For the best fit, set up a call with one of our experienced bike team staff. They will work with you on your wants and needs, and will guide you in finding the best bike for you.

Once we decide on a bike you can order it on the site, and we will build it and deliver it to you.

Once you have the bike you have up to 30 days to return the bike as long as it is in "like new" condition. This allows you to make sure it’s the perfect fit for your riding needs.

Once you have your new bike you have up to 30 days to return the bike as long as it is in "like new" condition. This allows you to make sure it’s the perfect fit.